|About Us This web site is owned and operated by Sunnyside Nursery who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.|
Our Contact details:
Kilwinning, Ayrshire, Scotland, KA13 7JL, United Kingdom
Phone: 01294 552113
Fax: 01294 550247
|Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and any item that you wish to buy can be added to your basket by clicking on the "Add to Basket" icon. Please ensure that you have selected the correct message card type for your flowers, as we have a selection to choose from. After you have finished your selection, click on "Proceed to Checkout" and you will be asked for a few details that we need to be able to satisfy the order. |
Please ensure that you order from the correct section, either National (mainland only) or Local, as unfortunately some bulky or fragile orders can only be delivered locally.
We accept credit/debit card payment. All credit card details are encrypted over a secure (SSL) connection. Aternatively, we would be happy to take your order by phone on 01294 552113 or by fax on 01294 550247. Our shop is open between the hours of 9.00am and 5.00pm (GMT).
|Shipping And Handling All mainland UK bouquets delivery prices are £8. For local order delivery to Kilwinning, Ardrossan, Saltcoats, Stevenston, Dalry or Irvine, the cost is £3.50.|
|Delivery Schedule We will process your order right away. All orders received before 2pm will be delivered during the next working day. For delivery on a Monday, please order by 2pm the previous Friday. In the event of a lack of availability of certain flowers, we will use the closest available substitute of similar value, unless otherwise specified.|
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.|
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
|Guarantee We guarantee your satisfaction.|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01294 552113 (International +44 1294 552113) or fax us on 01294 550247 or write to us at Kilwinning Ayrshire Scotland KA13 7JL United Kingdom|
Unless required to do so by law, we will not otherwise share, sell or distribute any of the personal information you provide to us. Sunnyside Nursery is committed to meeting its obligations under the Data Protection Act of 1998.
All personal details are encrypted using SSL security. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. If you have any queries or concerns over privacy please contact us as above.
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.|
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.